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[WORKAROUND] Outlook 2016 – Save all attachments to network share doesn’t work.

You may have noticed that recently it’s not been possible to use the ‘Save All Attachments..’ option in outlook to save multiple attachments to a network location. When you try to do so simply nothing happens.

This is a bug with Office 2016 versions after November 2017, there is currently no fix for this, Microsoft suggests one of two workarounds;

  1. Download the attachments one by one to a network share
  2. Download All attachments to a local folder and then copy the files over to the network location.

I’m sure you’re thinking the same thing I was… this isn’t really an acceptable solution and you are going to get a lot of moaning from users.

The only other option available to us is to downgrade the version of to a pre November 2017 release, this obviously isn’t an ideal solution but it’s the best we have, so to do this you need to

  1. Open Command Prompt as Administrator
  2. cd %programfiles%\Common Files\Microsoft Shared\ClickToRun
  3. officec2rclient.exe /update user updatetoversion=16.0.8625.2139
  4. A box will pop up to say ‘Downloading Office Updates…’
  5. Let the download finish

You should now be able to use the ‘Save All Attachments…’ option.

3 thoughts on “[WORKAROUND] Outlook 2016 – Save all attachments to network share doesn’t work.

  1. Thank you!!!

    Much better solution than M$.

    This problem arised on january we are already on may and they still dont have a solution for a problem that didn’t exist before.

  2. Is there a solution for this yet as i have recently found I cant save multiple attachments to my network which is so frustrating as I work with multiple files all the time. Saving individual files or to desktop is really NOT acceptable this needs to be fixed.

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